Connect with us

Hi, what are you looking for?

News

Meralco receives international recognition for customer-centric and data-driven digital transformation

Meralco’s customer centric and data-driven program gets recognition
at the 8th annual Talend Data Masters Awards

The Manila Electric Company (Meralco), the country’s largest electric distribution utility, has received a recognition for its customer centric and data-driven digital transformation program at the 8th annual Talend Data Masters Awards.

Established in 2015, the awards program honors companies across the globe that share the goal of transforming data into quantifiable business value.

With a mission to provide the best value energy solutions for its customers, Meralco has ventured into a digital transformation journey in 2020 by implementing a holistic data management strategy that integrates governance, processes, people, and technology through the Meralco Data Platform (MDP). This allows Meralco to use data analytics and intelligence more broadly, efficiently, and effectively in making business decisions in a timely manner.

Harnessing the power of data led to tangible improvements in Meralco’s customer satisfaction and operational efficiency. Responsible Meralco offices now have more visibility on ongoing customer service applications, enabling them to ensure timely energization with the help of actionable insights from operationalized dashboards. Furthermore, aided by operationalized predictive analytics models, the company can now proactively identify distribution transformers in need of rehabilitation, thus sparing almost 200,000 customers from unplanned power outages in 2021.

“This international recognition demonstrates Meralco’s commitment in providing excellent service to our more than 7.5 million customers by leveraging technology and data to help speed up operations, improve customer experience, and unlock opportunities for innovation,” said Rocky D. Bacani, Meralco FVP and Head of Information, Communications, Technology and Transformation.

Meralco distributes electricity to 36 cities and 75 municipalities in the Philippines. Meanwhile, Talend is a global leader in data integration and management with more than 7,250 customers around the world.

Spotlight is BusinessWorld’s sponsored section that allows advertisers to amplify their brand and connect with BusinessWorld’s audience by enabling them to publish their stories directly on the BusinessWorld Web site. For more information, send an email to online@bworldonline.com.

Join us on Viber to get more updates from BusinessWorld: https://bit.ly/3hv6bLA.

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

Editor’s Pick

<?xml encoding=”utf-8″ ??> With the increased threat of industrial strike action looming across the UK, we consider whether a force majeure clause can strike...

Editor’s Pick

<?xml encoding=”utf-8″ ??> TSB’s 5,700 staff and executives are to share a 10% bigger bonus pot this year, after rising interest rates pushed the...

Editor’s Pick

<?xml encoding=”utf-8″ ??> NatWest is to shut another 23 branches in England and Wales, adding to a raft of high street banking closures already...

Editor’s Pick

<?xml encoding=”utf-8″ ??> Shell has put more than 2,000 jobs in the UK at risk after launching a “strategic review” of its domestic energy...

Editor’s Pick

<?xml encoding=”utf-8″ ??> British taxpayers have become shareholders in a further 53 companies backed by a government rescue funding scheme. These firms include a...

News

REUTERS Smartphones were the most used devices among women last year based on a new survey by the Philippine Statistics Authority (PSA) and the...

You May Also Like

News

COVID-19 has had a significant impact on the mental health of Filipinos across different groups all over the archipelago. From frontline workers, parents balancing...

News

REUTERS By Luz Wendy T. Noble, Reporter The country’s foreign exchange buffers slightly increased as of end-October as the value of the central bank’s...

News

BW FILE PHOTO GROSS BORROWINGS by the National Government reached P2.6 trillion as of end-September as it continued to raise funds to respond to...

News

KARASOLAR.COM TENA, Ecuador — Ecuador’s rainforest Achuar people say their ancestors long dreamed of a “fire canoe” or “electric fish” that would let them...

Disclaimer: Respect Investment.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2022 Respect Investment. All Rights Reserved.