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Leading and serving in the advancing tech landscape

APC awards ICS as the Top Partner in the Philippines during the Asia Pacific & Japan Partner Summit 2016 in Macau.

By Chelsey Keith P. Ignacio, Special Features and Content Senior Writer

The advancement of technology is one of the most significant developments observed in recent years, and it is expected to accelerate and generate further disruptions in everyday life and the business scene.

As a result, organizations are preparing themselves to keep up with emerging technological advancements in the years to come. According to a 2023 survey of CEOs conducted by PwC, technology investments are the top priority for companies. The survey found that around three-quarters of companies are focusing on automation, upskilling their workforce, and deploying advanced technologies such as artificial intelligence and the cloud.

Given the speed of technological advancement and the imperative for tech adoption among businesses, companies providing technology solutions must ensure they keep pace along with these accelerations. But what does it take for a tech solutions provider to be ahead of others in terms of expertise in advanced technology and solutions to meet the demands of businesses?

Integrated Computer Systems, Inc. (ICS) is among the leading providers of information technology solutions in the country. Having provided technological expertise, services, and sales to organizations for 45 years, the company has witnessed the trajectory of technology’s advancement. Its solution offerings have expanded from servers, virtualization, and networking to cloud solutions over the decades.

Since its establishment in 1978, ICS has been committed to becoming the leading choice for organizations to meet their technology demands. Its success has been made possible by its relentless pursuit of staying up-to-date and well-equipped with the latest developments in the tech world.

“ICS has always strived to be a trusted and preferred choice for corporate IT needs, a vision that we have been working towards for the past 45 years. Our motto of ‘Integrity, Commitment & Service’ is at the core of our dealings with both principals and clients,” said ICS President George T. Barcelon.

ICS has been providing services to organizations from different sectors, including the Business Process Outsourcing (BPO) industry, healthcare, finance, and the government.

Despite the challenges that ICS faced, including the COVID-19 pandemic, the company remained focused on its vision to lead in serving technology needs by understanding its clients’ problems and providing them with the most suitable solutions.

“Although we have encountered various challenges, we remained resilient and committed to our vision. In recent years, the pandemic and the shift to remote work have brought their own challenges, but we have successfully adapted and continued to provide our clients with excellent service through technology and innovative solutions,” Mr. Barcelon said.

“As a result of these challenges, ICS has emerged stronger and more agile, further reinforcing the commitment to our clients and our vision for the future,” he added.

Despite these challenges, ICS remained committed to helping clients maintain their business continuity by offering a wide range of solutions, including data center infrastructure, security, business applications, and end-user computing, among others. The company also pledged to continue developing its portfolio and competencies to address business challenges brought about by the crisis, including expanding its portfolio to include an enhanced range of cloud solutions and services.

As the world recovers from the pandemic, concerns about inflation and economic contraction stemming from the current geopolitical situation might present challenges in the coming years. Nonetheless, Mr. Barcelon said that they “remain cautiously optimistic of ICS’ prospects for this year.”

Preparing to advance

As more technological advancements take place, ICS is determined to work towards its vision and serve its clientele. The company is developing its expertise to align with the technologies and solutions it offers to stay ahead of the curve in the fast-paced world of technology and meet the evolving needs of businesses. This strategic initiative aims to ensure that the company is equipped with the necessary expertise, skills, and tools to continue delivering exceptional service to its clients.

George Barcelon, president of ICS

“At ICS, we are confident that we can keep up with the rapid pace of technological advancements. With the full support of our partners and the dedication of our team, we are well-equipped to handle changes as they happen and provide innovative solutions to our clients,” said Mr. Barcelon.

“We are committed to staying up-to-date with the latest trends and technologies and investing in the training and development of our team to ensure that we can continue to provide exceptional service and solutions to our clients,” he added.

The technology needs of businesses will likely evolve along with the changes that tech innovations will bring. And ICS is optimistic that it can attend to these needs, thus further establishing its commitment to fulfilling its vision of being the leading choice for organizations to meet their technology demands.

“Looking ahead, we are confident ICS will continue to adapt and innovate to meet the evolving needs of our clients. We remain committed to investing in our team and ensuring that our focus on integrity, commitment, and service will always set us apart in the market,” Mr. Barcelon said.

ICS places becoming the top choice for clients’ technological needs at the center of its vision, and takes customer needs into account when adding new technologies to its portfolio. As the company continues to pursue its vision, it remains committed to providing clients with cutting-edge technologies, solutions, services, and support to future-proof their businesses.

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