Connect with us

Hi, what are you looking for?

News

Judicial innovations: Driving citizen centricity

“Never let a good crisis go to waste. It’s the universe challenging you to rise to the next level of potential.” This is a quote from Kristen Ulmer, the best female big mountain extreme skier in the world, a status she held for 12 years.

The COVID-19 pandemic of the past 900+ days is one such crisis. As we emerge from this unprecedented stage in humanity and start to bounce back and recover, the terms and phrases that reflect the best and the latest in management thinking such as disruptive innovation, digital transformation, agility, the new world of work, empowerment, and customer centricity have come back to the fore after more than a two-and-a-half-year hiatus. Certain industries — such as banking, retail, telcos, and BPOs to name a few — have been nimble and embarked on pivots to remain successful during the pandemic and it seems that these ground breaking and mind shifting management paradigms have never left them.

Global transformation expert Keith Ferrazi, in his latest book entitled Competing in the New World of Work, highlights that for organizations to be the best separate from the rest, “radical adaptability” is required. In the Philippines and in all countries, this organizational response to rapidly changing internal and external environments is an integral part of the New World of Work and it is happening in seemingly the unlikeliest of organizations.

The Philippine judiciary is one fine example. In a lot of other countries, a new field called Government Technology (GovTech) seeks to improve the lives of citizens and establish a more responsive public service. The objective is for the Government to deliver a citizen-centric user experience that makes things easier for all.

When Chief Justice Alexander Gesmundo, together with the Supreme Court en banc, crafted the 2022-2027 Strategic Plan for Judicial Innovations (SPJI), this citizen-centric user experience as an end state was at the top of his mind. This SPJI is anchored on four guiding principles, namely: timely and fair delivery of justice; transparency and accountability; equality and inclusion; and adaptability to technology. From these principles emanate three target outcomes: efficiency, innovation, and access.

Quoting a recent article from Rappler: “Before he was appointed Chief Justice, Gesmundo had taken on lead roles in several committees on reforms. As an example among other many reforms, the incremental transition to digital processes… enhanced Gesmundo’s name recall among the court’s users: the lawyers, litigants and even employees.” The same article confirmed that out of the three branches of government, people are least aware of what the Judiciary does. The ultimate customers are the end users of the first and second level courts with the judges serving as the faces of the judiciary. Everyone else in the judiciary organization exists to serve the judges, who are the internal customers. Awareness lies with the ultimate customers.

This SPJI has bolted out of the starting line and, this early, there are clear signs that the Chief Justice’s bold and ambitious plans will be realized. Here are some live examples from certain locations that must be scaled up and replicated nationwide over the long term:

1. There are amazing exemplars of first level (municipal trial courts, metropolitan trial courts, municipal trial courts in cities, and municipal circuit trial courts) and second level (regional trial courts) courts that are getting ready for the New World of Work. (NWOW) The NWOW is expressed in terms of three dimensions: Work, Workplace and Worker.

These courts did not “waste the crisis” by embarking on digitally driven e-courts, an automated case management information system that included e-raffling of the courts and e-payment of the legal dues. This system increased court efficiency and transparency by reducing court administrative workload and providing lawyers and litigants with easier access to case information.

Replication of these “courts of the future” that define the new world of work in the judiciary is scheduled for rollout over time and an e-court version 2.0 is planned for release. The workplace of these courts consists of a variety of interconnected digital devices including laptops, cellphones, desktops, selfie rings, wireless goose neck microphones, and smart videoconferencing TVs. The judges and court personnel, on the other hand, will have to be digitally savvy (a good number are already) in addition to the usual high competence and deep commitment that is required of judiciary personnel.

2. The effectiveness of the judiciary frontliners — judges and executive judges — is measured based on ensuring that both the case deadlines are met, and justice is fairly dispensed to all. This refers to adjudication, the legal process of resolving a dispute or resolving a case — which is one side of the coin of the role of judges and the executive judges. The other side of the coin is the tricky part.

This is the administration side such as procurement of supplies and equipment within their authority, the requests for hiring, posting vacancies, approving Maintenance and Other Operating Expenses (MOOE) within limits, preparation of reports required by the Office of the Court Administrator-Central Management Office, etc. Time devoted to administration consumes the available time for adjudication which ultimately affects the delivery of services to the public. The executive judges and judges must be saluted for balancing their primary adjudication work expected of them and the administrative work.

For the judges to be truly effective, they need to focus on adjudication work. Correspondingly, on the administrative side, this will involve supporting and strengthening the Office of the Court Administrator.

3. The judiciary is replete with Judicial Excellence awardees as recognized by a Society for Judicial Excellence within the Supreme Court. One common thread of these judge/executive judge/clerk of court awardees is the reduced number of case dockets during their stints in a court. Their effectiveness is multiplied severalfold if they are supported by competent and able judiciary personnel such as the Clerks of Courts, Legal Researchers, Stenographers, Sheriffs and other members of the team.

I strongly believe that transformation and innovation could thrive in any context. In the judiciary, the ingredients for success are there: leadership with political will, a strategic plan that promotes innovation, processes that will be driven by the internal and external customers, and a great sense of purpose to serve the people. It is just a matter of time before the judiciary becomes a prime example of what Government Technology could deliver in the Philippines. It may be a long road ahead but hopefully the judiciary will provide the spark that will spread like wildfire.

Ramon B. Segismundo is co-chair for Strategic HR Management of the MAP Human and Management Development Committee. He is founder and CEO of 1-HR.X Pte/ Ltd. Singapore, and a member of the Faculty of De La Salle University Graduate School of Business.

map@map.org.ph

rbsegismundo@onehrx.com

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

News

PHILIPPINE STAR/ MICHAEL VARCAS WASHINGTON D.C. — The United States is seeking to form a coalition of countries to drive negotiations on a global...

News

Buildings are seen along EDSA in Quezon City. — PHILIPPINE STAR/ MIGUEL DE GUZMAN By Diego Gabriel C. Robles  THE WORLD BANK (WB) upgraded...

News

Heavy traffic is seen on the southbound lane of EDSA in Cubao, Quezon City. — PHILIPPINE STAR/ MIGUEL DE GUZMAN THE PHILIPPINE auto industry’s...

News

REUTERS THE BANGKO SENTRAL ng Pilipinas (BSP) may deliver a second off-cycle rate hike in early November when the US Federal Reserve is expected...

News

Vendors arrange their goods at a public market in Manila. — PHILIPPINE STAR/ RUSSEL A. PALMA THE ASIAN Development Bank (ADB) is planning to...

Editor’s Pick

With the reversal of the 1.25% rise in National Insurance Contributions happening on the 6th of November, employers across the nation have an opportunity...

You May Also Like

News

BW FILE PHOTO GROSS BORROWINGS by the National Government reached P2.6 trillion as of end-September as it continued to raise funds to respond to...

News

KARASOLAR.COM TENA, Ecuador — Ecuador’s rainforest Achuar people say their ancestors long dreamed of a “fire canoe” or “electric fish” that would let them...

News

REUTERS By Luz Wendy T. Noble, Reporter The country’s foreign exchange buffers slightly increased as of end-October as the value of the central bank’s...

News

COVID-19 has had a significant impact on the mental health of Filipinos across different groups all over the archipelago. From frontline workers, parents balancing...

Disclaimer: Respect Investment.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2022 Respect Investment. All Rights Reserved.