Connect with us

Hi, what are you looking for?

Business Insider

A Survey of New Cars Finds More Tech Means More Problems

More tech, more problems. That could describe many situations in which the universe finds itself these days. In this case, it’s the takeaway from this year’s edition of the vehicle quality survey from the market analytics company JD Power, the first to rank the quality of Tesla’s vehicles.

The report, based on more than 87,000 surveys from owners of 2020 model vehicles in the first three months of ownership, found many more problems than last year’s edition—an average of 166 per 100 vehicles, compared with 93 per 100 vehicles in 2019. Doug Betts, the president of JD Power’s automotive division and a former Apple executive, says the figures aren’t comparable, because JD Power changed the questions to ask car owners about newer features like touch-free trunk sensors and specific aspects of their infotainment systems. The more features and tech packed into a vehicle, “the more opportunities for problems, certainly,” Betts says.

Betts points to that dynamic to explain why premium car brands have done relatively poorly on JD Power’s initial quality survey in recent years. Genesis, Hyundai’s luxury brand, took the number two spot in the brand rankings with 142 problems per 100 vehicles. After that, only Lexus (159 problems per 100 vehicles) and Cadillac (162 problems per 100 vehicles) beat the industry average of 166 problems per 100 vehicles. Luxury vehicles aren’t less safe than their mass market brethren. In fact, all of today’s cars have fewer scary defects than they did a few decades ago. But because premium car owners pay more money for more stuff, they may be more likely to report problems when that stuff doesn’t work.

Owners are having issues with glitchy and hard-to-use infotainment systems, an area in which automotive companies have not always excelled. People find navigating the menus mysterious; they complain about the poor quality of built-in voice recognition systems; they can’t connect their phones via Bluetooth. They even have trouble connecting with Apple Carplay and Android Auto, which integrate users’ phone operating systems with their vehicle display and are meant to bring intuitive, Silicon Valley-level user interfaces into your car.

Overall, Fiat-Chrysler’s Dodge brand tied with Korea’s Kia for the quality gold, with 136 problems per 100 vehicles. Chevrolet, Ram, Buick, GMC, Jeep, and Cadillac also ranked above the industry average, making for Detroit automakers’ best performance since JD Power started its quality survey 34 years ago. Mercedes-Benz, Volvo, Audi, and Land Rover did the worst.

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!



A Philippines Peso note is seen in this picture illustration June 2, 2017. REUTERS/Thomas White/Illustration The Philippines remains under a “gray” list of countries...

Editor’s Pick

A Brewdog promotion which said customers could win “solid gold” beer cans was misleading, the advertising watchdog has found. The Scottish brewer offered...

Editor’s Pick

There is growing concern that free, face-to-face advice which helps hundreds of thousands out of debt each year could be cut. New contracts...

Editor’s Pick

The Bank of England’s new chief economist has warned that UK inflation is likely to hit or surpass 5% by early next year....


PHILIPPINE STAR/ MICHAEL VARCAS By Luz Wendy T. Noble, Reporter The Philippines expects to narrow its budget deficit, with the government having raised tax...


The Philippine economy is expected to grow by 4.3% this year — slower than originally expected — due to recurring coronavirus infection surges in...

You May Also Like

When people envision technology overtaking society, many think of The Terminator and bulletproof robots. Or Big Brother in George Orwell’s Nineteen Eighty-Four, a symbol...

Financial Advisors

Stock Markets9 hours ago (Jul 02, 2020 04:45AM ET) (C) Reuters. ROME (Reuters) – World food prices rose in June to post their first...


SAN FRANCISCO — The spread of the coronavirus has meant feast or famine for technology start-ups. While many are cutting staff and slashing costs...


OAKLAND, Calif. — Jack Dorsey has won plaudits for his corporate activism during the coronavirus crisis, taking on President Trump in his role as...

Disclaimer: Respect, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 Respect Investment. All Rights Reserved.

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!