Connect with us

Hi, what are you looking for?

Editor’s Pick

Getting To Know You: Matt Anderson, Director, Velair

Matt Anderson talks to Business Matters about his company Velair ensure their customers get the best products for the end user.

What products or services do you provide?

Essentially, we provide hand dryer packages for B2B partners. If you’re a company that sell’s to customers, you’re in either the hygiene, janitorial or electrical industry, and you want to be able to offer your customer a hand dryer package which is based on ‘good’, ‘better’, or ‘best’ of 2 or 3 different hand dryers built through a robust supply chain, from a company that’s well established, then you’ll come to Velair, or everything Hand Dryers.

What type of businesses do you work with?

Predominantly with electrical wholesalers and washroom/hygiene companies

What problem does your company solve

We solve the problem of finding a company that sell a hand dryer package which is robust, energy efficient, with great customer service and amazing technical support.

What is your USP?

Our USP’s are number 1 our outstanding customer service, and number 2 our Plug and Play hand dryer system that we built, which is changing the hand dryer world.

What are your company values? Have you ever had them challenged and if so how have you dealt with it?

On the wall of every office in the business are our values, titled ‘Be loved, not liked’. It struck a cord with me because lots of people like you (in the modern world of Facebook, and LinkedIn) but rarely do you get people who love you- especially customers. We put these values together to ensure that we’re loved, and these values are ‘Deliver WOW through customer service. Embrace drive and change. Create fun, and a little weirdness. Be adventurous, creative and open minded. Pursue growth and learning. Build honest relationships. Keep open communication. Build a positive team and family spirit. Do more with less. Be passionate and determined. Be humbled.’

How do you ensure that you recruit a team that reflects your company values?

One of the interview questions that we always ask is ‘tell us something that’s weird about you’, and it’s not a question that’s posed, it’s a gateway into knowing a little more about someone. We talk about the company values throughout the interview process, and what’s important to us, and so far we’ve built a fantastic team- so whatever we’ve done has obviously worked.

Are you happy to offer a hybrid working model of home/office post-covid?

Currently 90% of the people that work for Velair and EHD work from the office, but we do have people that work from both home and the office, and it’s not a problem. I believe that it works for most roles, but there are certain roles where you need to be in the office

Do you have any tips for managing suppliers and customers effectively?

In the 10 years of doing this, the one rule for us is fairness. Customers and suppliers are as important as each other, and some people don’t realise this. If you cant get a product, then you don’t have a customer, so its important that through the whole supply chain, and into the customer, you are fair with both parties.

Any finance or cash-flow tips for new businesses starting out?

Its really difficult when you start out because there aren’t a lot of business’ that have lots of cash injected into them at the beginning; you’re running everything yourself. The advice that I was always given was to bring somebody in as soon a possible who really understand finance, because it will be incredibly helpful, and hopefully keep you out of any trouble.

If you could ask one thing of the government to change for businesses what would it be?

The only thing I would look at changing is a way to make the system fairer for those business’ who don’t make a lot of money but work extremely hard compared to those who make an absolute fortune, and seem to pay the same tax.

What is your attitude towards your competitors?

I have the upmost respect for our competitors. Dyson came in 12 years ago, changed the industry and did hand dryers a massive favour, allowing for vertical change, as opposed to horizontal and expanding people’s thought horizon of what hand dryers are really capable of.

Any thoughts on the future of your company and your dreams?

With the invention of our Plug and Play system, we see the option of a global market opening up. We are now focusing on how we move from supplying the UK; into Europe, the US and Asia, with a system that’s revolutionising hand drying, and how do we protect that move forward. These are the things that challenge us, and as business owners, these are the challenges that we want.

Read more:
Getting To Know You: Matt Anderson, Director, Velair

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

Latest

News

Follow us on Spotify BusinessWorld B-Side The Filipino workforce is gradually adapting to a work environment that has been changed forever due to the pandemic....

News

The Department of Environment and Natural Resources (DENR) has given recognition to volunteers and partners who had significant contribution to the cleanup and rehabilitation...

News

Spotlight is BusinessWorld’s sponsored section that allows advertisers to amplify their brand and connect with BusinessWorld’s audience by enabling them to publish their stories...

News

Former client, Jennifer Pacquing on her experience with Planning for Canada services. Planning for Canada – Planifier pour le Canada (PfC) is pleased to...

News

Windmills are seen in Pililia, Teresa, Rizal province on April 25. — PHILIPPINE STAR/ MICHAEL VARCAS THE INCOMING Marcos administration should consider the full...

News

THE PHILIPPINE central bank should deliver more aggressive rate hikes in order to curb inflation that is now expected to reach 5% this year,...

You May Also Like

News

BW FILE PHOTO GROSS BORROWINGS by the National Government reached P2.6 trillion as of end-September as it continued to raise funds to respond to...

News

REUTERS By Luz Wendy T. Noble, Reporter The country’s foreign exchange buffers slightly increased as of end-October as the value of the central bank’s...

News

COVID-19 has had a significant impact on the mental health of Filipinos across different groups all over the archipelago. From frontline workers, parents balancing...

Financial Advisors

The healthcare ecosystem is one that has thrived on the cusp of scientific progress, benefitting enormously from the winds of change in the technological...

Disclaimer: Respect Investment.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2022 Respect Investment. All Rights Reserved.