Connect with us

Hi, what are you looking for?

Editor’s Pick

5 Tools That Can Help Your Small Business Achieve Growth

Small business owners have all kinds of tools available to help them grow. But, only a few of these tools will encourage SMB growth in any real way.

While there are plenty of QOL (quality-of-life) services out there, like inbox management software, these don’t really impact your business processes in a major way.

The best tools for SMBs to utilize will simultaneously offer QOL benefits, while also targeting specific core processes that impact a business’s ability to grow. Here are some to consider.

Workflow Automation

The ability to streamline workflow is invaluable to small business owners. As your business grows, it becomes increasingly harder to meet deadlines and send out timely emails. You end up spending a lot of time doing the same repetitive tasks, day in and day out.

With an automated workflow platform, of which there are several notable options to choose from, it’s possible to put some of your most boring, repetitive tasks on autopilot. This frees up your time to focus on more important areas, and enables your team to be more productive.

Digital Phone Systems (VoIP)

While the idea of customer service reps being tethered to their headsets may seem rather antiquated, your small business can still benefit from VoIP systems.

VoIP phone systems for small business can enable phone calls to be made at a fraction of the cost of traditional cellular services and landlines. In addition to cutting costs, VoIP services can give your business the ability to place calls from mobile devices.

You also don’t need all of your phone reps in a single office. Cloud-based VoIP service providers allow for versatile setups in regards to remote workers, and enable you to streamline productivity to a huge degree.


When you want 24/7 customer support without having to hire a huge customer support team, chatbots can help. While chatbots are relatively easy to set up nowadays – anyone can use simple, automated response chatbots on a social media business page – they’re also becoming increasingly complex at a fast pace.

While many small business chatbots can be handled by simple keywords in the form of search terms, you can get a much better idea of a customer’s issue by reading the conversation. This allows you to respond to every issue or query the customer has with far more clarity.

Customer Relationship Management (CRM)

CRM systems are essentially a way to keep track of all of your clients and customers. When you’ve already managed to get customers to make initial contact with your business, it’s time to see if they are satisfied with the experience.

CRM systems also allow you to track your customer’s interests and sentiments to determine if they’re likely to buy again. As a result, you can better cater to their needs, while increasing your revenue.

The advantage of having a CRM system, in comparison to a point-of-sale (POS) system, is that it gives your business a sense of professionalism.

While it’s true that most small business owners are probably good at keeping track of receipts, they can often be a big hassle when it comes to coordinating payment for a customer. By switching to a more sophisticated CRM system, you can streamline this aspect of business, and improve your customer service.

Lead Management Software

While CRMs are an invaluable tool for servicing your existing customer base, lead management software is often overlooked. However, it’s absolutely crucial for success.

When you manage client leads, you have the opportunity to determine if they’re a fit for your business. This enables you to optimize your budget, set up client meetings and follow-ups, and ultimately generate more sales. Lead management software can also help you tailor your sales pitch to your ideal client, and strengthen your relationship with them in the process.

Your inbound marketing strategy must be all-encompassing, and lead management software can be a key component in this process.

Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!



Follow us on Spotify BusinessWorld B-Side The Filipino workforce is gradually adapting to a work environment that has been changed forever due to the pandemic....


The Department of Environment and Natural Resources (DENR) has given recognition to volunteers and partners who had significant contribution to the cleanup and rehabilitation...


Spotlight is BusinessWorld’s sponsored section that allows advertisers to amplify their brand and connect with BusinessWorld’s audience by enabling them to publish their stories...


Former client, Jennifer Pacquing on her experience with Planning for Canada services. Planning for Canada – Planifier pour le Canada (PfC) is pleased to...


Windmills are seen in Pililia, Teresa, Rizal province on April 25. — PHILIPPINE STAR/ MICHAEL VARCAS THE INCOMING Marcos administration should consider the full...


THE PHILIPPINE central bank should deliver more aggressive rate hikes in order to curb inflation that is now expected to reach 5% this year,...

You May Also Like


BW FILE PHOTO GROSS BORROWINGS by the National Government reached P2.6 trillion as of end-September as it continued to raise funds to respond to...


REUTERS By Luz Wendy T. Noble, Reporter The country’s foreign exchange buffers slightly increased as of end-October as the value of the central bank’s...


COVID-19 has had a significant impact on the mental health of Filipinos across different groups all over the archipelago. From frontline workers, parents balancing...

Financial Advisors

The healthcare ecosystem is one that has thrived on the cusp of scientific progress, benefitting enormously from the winds of change in the technological...

Disclaimer: Respect, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2022 Respect Investment. All Rights Reserved.