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If you’ve been online at all this year, you’ve probably read that AI is the next big thing in technology.
Small, medium, and enterprise-level businesses alike are experimenting with AI chatbots this year. Of course, not all industries will require natural language AI, but these industries are already benefiting.
How Does AI Technology Help Industries?
Conversational AI is built on machine learning and big language gains in technology over the years. Instead of pre-programmed answers, machine learning allows AI to pick up language more quickly and evolve over time.
MIT is one of the leaders in teaching and studying machine learning. The benefits of conversational artificial intelligence include the following:
More natural communication with real human beings
The ability to learn from negative interactions
Massive data on the way the machine evolves and learns language
Better problem solving
In terms of industry, machine learning, and natural language AI mean communicating with customers better and freeing employees from overwhelming numbers of customer support requests. In addition, many industries need this program to mediate growing customer technical issues, feedback, or returns.
Industries that receive a large number of queries from customers are those that will benefit most from the next split-second responses of AI customer service agents. If your human customer service team expresses frustration and feels short-staffed, conversational artificial intelligence teams is one of their kindest gifts. It keeps them from being overwhelmed by thousands of inquiries they might not be in a position to take.
Top Industries that Benefit from AI Chatbots
Industries that are highly communicative with customers are the ones that have the greatest need for communicative chatbots. These conversational tech support agents handle the basics of consumer communication. The need for them is simple. There are more customers online today than ever before. They reach out to businesses at the drop of a hat. You don’t want to miss that communication or a chance to make a good impression on the customer.
The e-commerce industry stands to benefit mightily from conversational artificial intelligence. Customers need care during the pre-sales, orders, tracking, and post-sales stages of buying, and the more you communicate during this time, the more you learn about customers. Customer service chatbots are vital in giving customers the feeling that there’s always “someone” there to speak with them.
2. The Travel Industry
Customers must work closely with their travel service to have the right kind of information. Itineraries, pricing, and complaints are all things AI can track very carefully and mitigate in a non-emotional way that travelers appreciate. There are no hard feelings. AI gets them the necessary information right when needed without tying up a human staff member busy with other things.
3. Financial Industry/Banking
Money is both recreation and survival. Customers who invest their money in something want to be able to track that money and know it’s safe. AI can play a huge part in keeping customers up-to-date on their bank account balance, investments, and payment due dates. While it might take a human workforce thousands of hours to carry out these calls and reminders, AI can do it in mere minutes or even seconds.
Hospitals and doctor’s offices both benefit from artificial intelligence. Once again, this is an industry where you often need to reach out to thousands of people in a month but only have little time. AI is fantastic at getting quick information like appointment dates or lab results to people without taking away days or weeks of in-house human staff.
5. The Fashion Industry
AI chatbots could revolutionize the fashion industry by providing customers with a personalized and whole shopping experience. Besides the 24/7 customer support, which is especially useful for global fashion retailers, AI chatbots can use customer data and machine learning algorithms to provide personalized customer recommendations. This can include suggesting items based on past purchases or browsing history and offering outfit suggestions based on a customer’s style preferences. This can include suggesting items that complement an existing wardrobe or helping customers assemble outfits for specific occasions.
Don’t Miss the Opportunity to be an Early Adopter
71% of all businesses have a website right now. If you’re in the right industry, artificial intelligence can help you communicate better with customers and reduce frustrations they might experience while using your services.
Since there’s a built-in learning component to new AI chat systems, they learn with each new interaction. Fortunately, they learn much faster than humans and often get it right after a few go-arounds. However, human beings still maintain ultimate control over customer service experiences when they don’t. As a result, the human business owner is always in control of this new, more advanced form of AI customer service.
Conversational artificial intelligence can be implemented on any type of device, including desktop computers, tablets, laptops, and of course, phones. Most casual internet users chose the mobile phone as their preferred way to interact on the web. Developing this technology around mobile users is always a great way to reach more people.